Our customer complaints management service includes:
- Provision of advice
- Helping you set up a complaints management system
- Managing customer complaints for you from start to satisfactory completion
- Complaints trend analysis
Food Care Solutions are fully experienced in investigating all kinds of complaints and incidents. We have a tried and tested approach to dealing with such issues in a quick and effective way.
Incidents are occurrences which may affect the safety, quality or legality of your food products. They may occur anywhere in your food chain - from production of ingredients through to delivery of products to your customer. They may give rise to customer complaints, product withdrawals or product recalls - any of which may be expensive and may result in loss of business. The worst scenario is one which causes serious illness or injury, or even the death of a consumer which, apart from the obvious trauma, may result in litigation and ⁄ or prosecution.
It is important that you investigate every incident thoroughly, to correct the fault, to prevent recurrence and, where necessary, to prepare a defence. With our scientific background, Food Care Solutions are well qualified to conduct your investigations for you and to help you prepare effective corrective and preventive action plans. It is worth remembering that an independent investigator lends additional weight to the conclusion.
Troubleshooting differs only in that the problem is usually hidden and the effects are often less predictable.
Contact Us today to start a conversation about how we can assist with complaints and incidents.
Our consultants are well qualified for the work they do for you. If you have a specific requirement, we will endeavour to provide a consultant who meets it.
We have not been beaten yet.
Our record in BRC certification audits is 100%, including rescuing companies who have dropped below the grade they need.
Our BRC experience includes the Global Standard for Food Safety, the Storage and Distribution Standard and the Agents and Brokers Standard
At the start of our work for you, we agree a timescale. This may be modified before completion, to fit in with your changing programmes, but we always finish within the last time agreed.